Digital Economy At SETU- My Learning: My Experience on Trailhead-Building CRM knowledge and earning credentials

Hi all and welcome to this weeks blog post which is all about my experience working with Trailhead. Trailhead is a flexible and free online training platform offered by Salesforce. To explain it in a bit more detail, please watch this short video below.

So now that you’re all aware of what Trailhead is lets dive right into my experience on the platform this week!

I chose two different modules to complete: Commerce AI and Cybersecurity Risk Management.

Commerce AI

Commerce AI was an extremely interesting module to take due to its current relevance. This module gave me some great insights into the opportunities that generative AI has created for digital commerce, as well as some of the features that generative AI is offering. I was really surprised to find out that there is a range of benefits stemming from generative AI for both customers and merchants. I learnt that Commerce AI’s offers huge benefits aiding in areas such as commerce based goal setting , product descriptions, commerce concierge and customer unique promotions. If this sounds interesting to you I have attached a link to all of the specific courses I completed at the end of the post.

Cybersecurity Risk Management

As someone interested in the world of finance, I chose Cybersecurity Risk Management due to its vital importance in the finance industry in the modern world. This Trailhead module had two sections; Cybersecurity Risk Management and Skills of a Cybersecurity Risk Manager. The sections described the goals of managing cybersecurity risks, the importance of cybersecurity management and the role of a cybersecurity manager in workplaces. I found this module was extremely insightful and described in detail how cybersecurity must be managed in all areas of the world. Good cybersecurity risk management enables a company to respond to events timely and minimise business disruption and financial losses. If you are interested in a cybersecurity role, Salesforce have some great information regarding this career path here: https://trailhead.salesforce.com/en/career-path/cybersecurity/

Overall I have really enjoyed discovering Trailhead and I am very excited to further my knowledge by completing more trails and modules in the future. Please let me know in the comments below some interesting courses that you completed and I will definitely check them out!